FAQ

What are the shipping times for your products?

We take 48 hours to process your order then 1 week to deliver it to you.

Do you ship worldwide?

Yes, absolutely. We ship worldwide.

Where do we ship your product from?

Our offices are located in Bobigny, France.

I received a damaged item. What can I do?

We are sorry to hear that. Simply send us a picture of the damaged item in question to the email address: majane.ksho@gmail.com and we will send you a similar replacement item as soon as possible.

Where are you located?

We are located in France

I still haven't received my order. What's taking so long?

We apologize for the delay. Sometimes international shipping can take longer than expected due to customs clearance. You can however track your order and see where it is at any time. If you still feel you need help tracking your package or would like to inquire about it, please contact us by email at: majane.kshop@gmail.com

Do you have a refund policy?

We do our best to resolve any issues our customers may have with their online items. If you still wish to receive a refund on your order, we can of course process the payment, provided that the claim is made within 14 days of receiving your order. For more information, please read more about our refund policy refund policy link